

Is There an Extended Warrantyįitbit does not offer an extended warranty. If you are wondering how long a repair may take, they do not disclose a timeline. My advice would also be to include an index card with a description of what needs to be fixed and insure the package for the estimated value of the Fitbit. Next a customer service person will ask you for your account details and know the specifics about what is wrong with your product.Īfter that if you are under warranty and they deem it qualifies they will ask you to mail them the product in safe packaging. Contact channels should be directed towards their support team on Twitter, email, phone call, forum, or live chat. To make a claim on your Fitbit for replacement or repair, first you need to contact them.
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How to Make a Claim on Your Fitbit Warranty That can be done with a receipt showing the purchase date, model number, and purchase price. To make a claim you will need to prove this date and ownership.
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You might be surprised, but also not covered is the actual software that resides inside of the Fitbit. Also not covered under the warranty are any issues with the application on your phone or the dashboard on their website. This means that physical damage like smashing it on a weight rack will not be covered. It does not cover normal wear and tear damage. If you don’t want to get through the legal jargon, here are your most important takeaways from their limited warranty… How Long is My Fitbit Warranty and What is Covered?įitbit will either replace or repair your fitness tracker within one year from the date you purchased it. It details information on getting a Fitbit watch repair. If you no longer have the booklet, the same info is on the website here. This small booklet has the limited warranty information that the company provides. When you originally got your Fitbit, there should have been a small paper foldout inside the box. You may be think about a watch repair shop or jeweler, but you more likely to get it fixed at cellphone store or a place that can repair smart watches.

Most stores may ask you to provide a proof of purchase to help you with a warranty claim. These places will be particularly helpful if you purchased it in one of their stores.

You will see many stores like Best Buy (including Geek Squad) and Target who can help you make a claim on your warranty…but not actually perform a repair. These business on the map are authorized sellers, not service centers or places that are soley Fitbit repair shops. A Fitbit Repair Shop Actually Means Authorzied Seller…
